So, synthesizing what others are saying,
If you need help, do a search and/or post in a support section.
Ask around in IRC or through PMs if you don't get a response in ample time.
Check the "Paid Services" section for help on large projects.
There's really nothing else to be said here - if you have issues with an individual, contact him individually. This isn't rAthena's problem because, as DevilEvil posted, RCharles does not have an approved Paid Service.
*closes topic*