Before anything else, I hope rAthena staff would let me answer stuff like this as it directly involves something I own.
Alright, you ordered a server ($9.95) and got everything as stated on our website, automated 10-minute setup after successful payment. This included latest rAthena, 2015-11-04 Client, INSTALLERS (Lite / Essential / Full) which are updated to around May 2017 kRO, FREE subdomain, FluxCP Setup, and even a free opensource forum software on top of that. The reason that we work hard to make sure our automated setups are as hassle-free as possible, is to cut down on "Support" questions such as these;
For those who are interested, here's a redacted screenshot of his service's welcome e-mail. (Huge image, please view Full Size)
Everyone has to start somewhere, we understand that. And that's one of the reasons why we offer a ready-to-play solution WITHOUT any customization, we see it as a fair ground between "making it easier for the customer which is presumably a new and inexperienced RO Server owner" and "spawning a breed of servers with the exact same settings / custom items / themes, that dies within a month or two". For things involving hardware / network issues, we reply pretty quickly.
If there are further questions I'm pretty sure you can reach me via PM / my website. Thanks for hearing my side of the story.