Disclaimer: No wonder their paid service thread got disapproved after the requirement changes, they are really INCOMPETENT.
Posting this to express pity and grief to all the customers - RO or not of AsuraHosting. As my friend, Jhake of Lykos Design running his server for years now, was one of the victim.
A few weeks ago their data center got `fried` and technically got everything annihilated due to the lack of backup, as Edward Leung said they were confident and reliant to their provider.
And when refunds and dispute were slammed to them, they refused even more to communicate with their customers. Not to add that they don't even communicate that much at the first place.
As a past customer, I am ashamed on how they acted on this situation and for referring them to others before.. Tsk tsk.
I think this should serve as a hard-learned lesson to other *hosting providers* in the future, yeah it's your customers responsibility to back and save their files up. But would it trouble you to keep a separate backup for them for at least once a month?
Who knows what would happen to the AsuraHosting team? I hope they could solve their problems properly..
If you're a customer also, can you share with me how Edward 'L' dealt with you?
PS: no flames are intended for this post, I just wanted to discuss how badly they deal with their low-paying customers.