Be glad you didn't! Honestly, The way that Edward.L Handles things. Is garbage. I've been with Trinity since the downing, And no complaints and hands down best support. IMO.
I couldn't agree more. Not even the way he manages his customers, You can just tell he's a money hungry type. He is fast replying to support ticket, but wants to spoon feed you bull shit like "Data Center Fried". Yeah alright. Not to mention, Even if he does come back, People are only going to leave. Right now would be a good time to open a hosting company. lol