Support Ticket for FluxCP - FREE

Feefty · April 5, 2013

i can't find any problem at all and i guess its the path of the images. just add me on skype(kingfeefty) and ill have a look into it

Hyvraine · April 5, 2013

I am using version 1.2

For the add.php:

Use Notepad++ (you can also use the normal Notepad I think)

Search for "<?=" and replace all with "<?php"

Then search for "<?php h" and replace all with "<?php echo h"

For department.php:

Search for "<?=" and replace all with "<?php"

Then search for "<?php h" and replace all with "<?php echo h"

Then search for "<?php d" and replace all with "<?php echo d"

Then search for "<?php g" and replace all with "<?php echo g"

Then search for "<?php (" and replace all with "<?php echo ("

Then search for "<?php (i" and replace all with "<?php echo (i"

Change line 47 to this:

Quote

<img src='<?php echo Flux::config('BaseURI').'/'.FLUX_ADDON_DIR.'/support/themes/'.Flux::config('ThemeName').'/img/delete.png' ?>' alt='Delete' border='' /> Delete

For settings.php, edit.php, view.php, search.php, index.php

Search for "<?= " and replace all with "<?php echo "

If there's still anything not working in department.php, please reply. I may have skipped something

If I messed up something, don't blame me. I'm just trying to help.

Edited November 1, 2022 by Hyvraine
censored

Erba · April 5, 2013

I am using version 1.2

For the add.php:

Use Notepad++ (you can also use the normal Notepad I think)

Search for "<?=" and replace all with "<?php"

Then search for "<?php h" and replace all with "<?php echo h"

For department.php:

Search for "<?=" and replace all with "<?php"

Then search for "<?php h" and replace all with "<?php echo h"

Then search for "<?php d" and replace all with "<?php echo d"

Then search for "<?php g" and replace all with "<?php echo g"

Then search for "<?php (" and replace all with "<?php echo ("

Then search for "<?php (i" and replace all with "<?php echo (i"

Change line 47 to this:

<img src='<?php echo Flux::config('BaseURI').'/'.FLUX_ADDON_DIR.'/support/themes/'.Flux::config('ThemeName').'/img/delete.png' ?>' alt='Delete' border='' /> Delete

For settings.php, edit.php, view.php, search.php, index.php

Search for "<?= " and replace all with "<?php echo "

If there's still anything not working in department.php, please reply. I may have skipped something D:

If I fucked up something, don't blame me. I'm just trying to help.

I already fix mine..

but i didnt follow all of it..

i fixed mine by

making all

<?=
to
<?php echo

for Department upto Index..

thanks sir!

but last problem...

Still after i submit a ticket it shows Unexpected Error 1

and it doesnt show any departments

Hyvraine · April 6, 2013

http://www.mediafire.com/download.php?k2p2gd68s38uc6y

Erba · April 6, 2013

http://www.mediafire.com/download.php?k2p2gd68s38uc6y

sir what is the difference of that DL link into the old one?

Hyvraine · April 6, 2013

Just overwrite the files.

Erba · April 6, 2013

Problem Fix but the last thing is that everytime i create a ticket and hit Submit i always received this message

"Unexpected error occurred. (Err no. 1)"

Feefty · April 6, 2013

short_open_tag should be enabled and PHP version 5.4+

i'll just change it to standard echo when i get back.

Erba · April 9, 2013

wrong post ^^

Edited April 9, 2013 by 2834

vans29 · April 24, 2013

thanks For Wonderful Add on!!

more Power

Feefty

Erba · April 29, 2013

any updates sir?

Mr BrycE · April 30, 2013

everything is working fine, but the email feature, i cant recieve any emails when someone file a ticket...is @yahoo.com not valid?

Thanna · September 6, 2013

Hello sir, I tried to use your addon installed it correctly its working fine but when you try to login with invalid credentials this error prompt out

Fatal error: Call to a member function getStatement() on a non-object in C:\xampp\htdocs\flux3\addons\support\modules\support\function.php on line 305

and another problem, when using integrated theme, viewing of departments and tickets dont work, I correctly renamed the addon to my theme name for it to work but the error occur

Edited September 6, 2013 by Thanna

rmon008 · September 24, 2013

about the support ticket,

i have problem browsing the following :

i cannot view the ticket i made

deparment list not showing

when i try to search the number of ticket the normal account send to a deparment nothing is showing

* seeing [1] unread ticket but i cant find it in gm account(department that i made before the normal account submitted a ticket

gee001 · October 8, 2013

[08-Oct-2013 14:37:34 Asia/Manila] PHP Parse error:  syntax error, unexpected '<' in /home/sacredro/public_html/themes/default/header.php on line 2

this is my error.

and this is my theme/default/header.php

<?php if (!defined('FLUX_ROOT')) exit; require_once(FLUX_ROOT.'/'.FLUX_ADDON_DIR.'/support/modules/support/function.php');
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
	"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
	<head>
		<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
		<?php if (isset($metaRefresh)): ?>
		<meta http-equiv="refresh" content="<?php echo $metaRefresh['seconds'] ?>; URL=<?php echo $metaRefresh['location'] ?>" />
		<?php endif ?>
		<title><?php echo Flux::config('SiteTitle'); if (isset($title)) echo ": $title" ?></title>
		<link rel="stylesheet" href="<?php echo $this->themePath('css/flux.css') ?>" type="text/css" media="screen" title="" charset="utf-8" />
		<link href="<?php echo $this->themePath('css/flux/unitip.css') ?>" rel="stylesheet" type="text/css" media="screen" title="" charset="utf-8" />
		<?php if (Flux::config('EnableReCaptcha')): ?>
		<link href="<?php echo $this->themePath('css/flux/recaptcha.css') ?>" rel="stylesheet" type="text/css" media="screen" title="" charset="utf-8" />
		<?php endif ?>
		<!--[if IE]>
		<link rel="stylesheet" href="<?php echo $this->themePath('css/flux/ie.css') ?>" type="text/css" media="screen" title="" charset="utf-8" />
		<![endif]-->	
		<!--[if lt IE 9]>
		<script src="<?php echo $this->themePath('js/ie9.js') ?>" type="text/javascript"></script>
		<script type="text/javascript" src="<?php echo $this->themePath('js/flux.unitpngfix.js') ?>"></script>
		<![endif]-->
		<script type="text/javascript" src="<?php echo $this->themePath('js/jquery-1.8.3.min.js') ?>"></script>
		<script type="text/javascript" src="<?php echo $this->themePath('js/flux.datefields.js') ?>"></script>
		<script type="text/javascript" src="<?php echo $this->themePath('js/flux.unitip.js') ?>"></script>
		<script type="text/javascript">
			$(document).ready(function(){
				var inputs = 'input[type=text],input[type=password],input[type=file]';
				$(inputs).focus(function(){
					$(this).css({
						'background-color': '#f9f5e7',
						'border-color': '#dcd7c7',
						'color': '#726c58'
					});
				});
				$(inputs).blur(function(){
					$(this).css({
						'backgroundColor': '#ffffff',
						'borderColor': '#dddddd',
						'color': '#444444'
					}, 500);
				});
				$('.menuitem a').hover(
					function(){
						$(this).fadeTo(200, 0.85);
						$(this).css('cursor', 'pointer');
					},
					function(){
						$(this).fadeTo(150, 1.00);
						$(this).css('cursor', 'normal');
					}
				);
				$('.money-input').keyup(function() {
					var creditValue = parseInt($(this).val() / <?php echo Flux::config('CreditExchangeRate') ?>, 10);
					if (isNaN(creditValue))
						$('.credit-input').val('?');
					else
						$('.credit-input').val(creditValue);
				}).keyup();
				$('.credit-input').keyup(function() {
					var moneyValue = parseFloat($(this).val() * <?php echo Flux::config('CreditExchangeRate') ?>);
					if (isNaN(moneyValue))
						$('.money-input').val('?');
					else
						$('.money-input').val(moneyValue.toFixed(2));
				}).keyup();
				
				// In: js/flux.datefields.js
				processDateFields();
			});
			
			function reload(){
				window.location.href = '<?php echo $this->url ?>';
			}
		</script>
		
		<script type="text/javascript">
			function updatePreferredServer(sel){
				var preferred = sel.options[sel.selectedIndex].value;
				document.preferred_server_form.preferred_server.value = preferred;
				document.preferred_server_form.submit();
			}
			
			// Preload spinner image.
			var spinner = new Image();
			spinner.src = '<?php echo $this->themePath('img/spinner.gif') ?>';
			
			function refreshSecurityCode(imgSelector){
				$(imgSelector).attr('src', spinner.src);
				
				// Load image, spinner will be active until loading is complete.
				var clean = <?php echo Flux::config('UseCleanUrls') ? 'true' : 'false' ?>;
				var image = new Image();
				image.src = "<?php echo $this->url('captcha') ?>"+(clean ? '?nocache=' : '&nocache=')+Math.random();
				
				$(imgSelector).attr('src', image.src);
			}
			function toggleSearchForm()
			{
				//$('.search-form').toggle();
				$('.search-form').slideToggle('fast');
			}
		</script>
		
		<?php if (Flux::config('EnableReCaptcha') && Flux::config('ReCaptchaTheme')): ?>
		<script type="text/javascript">
			 var RecaptchaOptions = {
			    theme : '<?php echo Flux::config('ReCaptchaTheme') ?>'
			 };
		</script>
		<?php endif ?>
		
	</head>
	<body>
		<table cellspacing="0" cellpadding="0" width="100%">
			<tr>
				<!-- Header -->
				<td bgcolor="#8ebceb" width="20"></td>
				<td bgcolor="#8ebceb" colspan="3">
					<a href="<?php echo $this->basePath ?>">
						<img src="<?php echo $this->themePath($session->account->group_level >= Flux::config('AdminMenuGroupLevel') ? 'img/logo_admin.gif' : 'img/logo.gif') ?>" id="logo" />
					</a>
				</td>
				<td bgcolor="#8ebceb" width="20"></td>
			</tr>
			<tr>
				<!-- Spacing between header and content -->
				<td colspan="3" height="20"></td>
			</tr>
			<tr>
				<td style="padding: 10px"></td>
				<td width="198">
					<!-- Sidebar -->
					<?php include 'main/sidebar.php' ?>
				</td>
				<!-- Spacing between sidebar and content -->
				<td style="padding: 10px"></td>
				<td width="100%">
					<!-- Login box / User information -->
					<?php include 'main/loginbox.php' ?>
					
					<!-- Content -->
					<table cellspacing="0" cellpadding="0" width="100%" id="content">
						<tr>
							<td width="18"><img src="<?php echo $this->themePath('img/content_tl.gif') ?>" style="display: block"  /></td>
							<td bgcolor="#f5f5f5"></td>
							<td width="18"><img src="<?php echo $this->themePath('img/content_tr.gif') ?>" style="display: block" /></td>
						</tr>
						
						<tr>
							<td bgcolor="#f5f5f5"></td>
							<td bgcolor="#f5f5f5">
								<?php if (Flux::config('DebugMode') && @gethostbyname(Flux::config('ServerAddress')) == '127.0.0.1'): ?>
									<p class="notice">Please change your <strong>ServerAddress</strong> directive in your application config to your server's real address (e.g., myserver.com).</p>
								<?php endif ?>
								
								<!-- Messages -->
								<?php if ($message=$session->getMessage()): ?>
									<p class="message"><?php echo htmlspecialchars($message) ?></p>
								<?php endif ?>
								
								<!-- Sub menu -->
								<?php include 'main/submenu.php' ?>
								
								<!-- Page menu -->
								<?php include 'main/pagemenu.php' ?>
								
								<!-- Credit balance -->
								<?php if (in_array($params->get('module'), array('donate', 'purchase'))) include 'main/balance.php' ?>

can anyone help me on this asap, please. thanks in advance

Feefty · October 12, 2013

[08-Oct-2013 14:37:34 Asia/Manila] PHP Parse error:  syntax error, unexpected '<' in /home/sacredro/public_html/themes/default/header.php on line 2

this is my error.

and this is my theme/default/header.php

<?php if (!defined('FLUX_ROOT')) exit; require_once(FLUX_ROOT.'/'.FLUX_ADDON_DIR.'/support/modules/support/function.php');
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
	"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
	<head>
		<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
		<?php if (isset($metaRefresh)): ?>
		<meta http-equiv="refresh" content="<?php echo $metaRefresh['seconds'] ?>; URL=<?php echo $metaRefresh['location'] ?>" />
		<?php endif ?>
		<title><?php echo Flux::config('SiteTitle'); if (isset($title)) echo ": $title" ?></title>
		<link rel="stylesheet" href="<?php echo $this->themePath('css/flux.css') ?>" type="text/css" media="screen" title="" charset="utf-8" />
		<link href="<?php echo $this->themePath('css/flux/unitip.css') ?>" rel="stylesheet" type="text/css" media="screen" title="" charset="utf-8" />
		<?php if (Flux::config('EnableReCaptcha')): ?>
		<link href="<?php echo $this->themePath('css/flux/recaptcha.css') ?>" rel="stylesheet" type="text/css" media="screen" title="" charset="utf-8" />
		<?php endif ?>
		<!--[if IE]>
		<link rel="stylesheet" href="<?php echo $this->themePath('css/flux/ie.css') ?>" type="text/css" media="screen" title="" charset="utf-8" />
		<![endif]-->	
		<!--[if lt IE 9]>
		<script src="<?php echo $this->themePath('js/ie9.js') ?>" type="text/javascript"></script>
		<script type="text/javascript" src="<?php echo $this->themePath('js/flux.unitpngfix.js') ?>"></script>
		<![endif]-->
		<script type="text/javascript" src="<?php echo $this->themePath('js/jquery-1.8.3.min.js') ?>"></script>
		<script type="text/javascript" src="<?php echo $this->themePath('js/flux.datefields.js') ?>"></script>
		<script type="text/javascript" src="<?php echo $this->themePath('js/flux.unitip.js') ?>"></script>
		<script type="text/javascript">
			$(document).ready(function(){
				var inputs = 'input[type=text],input[type=password],input[type=file]';
				$(inputs).focus(function(){
					$(this).css({
						'background-color': '#f9f5e7',
						'border-color': '#dcd7c7',
						'color': '#726c58'
					});
				});
				$(inputs).blur(function(){
					$(this).css({
						'backgroundColor': '#ffffff',
						'borderColor': '#dddddd',
						'color': '#444444'
					}, 500);
				});
				$('.menuitem a').hover(
					function(){
						$(this).fadeTo(200, 0.85);
						$(this).css('cursor', 'pointer');
					},
					function(){
						$(this).fadeTo(150, 1.00);
						$(this).css('cursor', 'normal');
					}
				);
				$('.money-input').keyup(function() {
					var creditValue = parseInt($(this).val() / <?php echo Flux::config('CreditExchangeRate') ?>, 10);
					if (isNaN(creditValue))
						$('.credit-input').val('?');
					else
						$('.credit-input').val(creditValue);
				}).keyup();
				$('.credit-input').keyup(function() {
					var moneyValue = parseFloat($(this).val() * <?php echo Flux::config('CreditExchangeRate') ?>);
					if (isNaN(moneyValue))
						$('.money-input').val('?');
					else
						$('.money-input').val(moneyValue.toFixed(2));
				}).keyup();
				
				// In: js/flux.datefields.js
				processDateFields();
			});
			
			function reload(){
				window.location.href = '<?php echo $this->url ?>';
			}
		</script>
		
		<script type="text/javascript">
			function updatePreferredServer(sel){
				var preferred = sel.options[sel.selectedIndex].value;
				document.preferred_server_form.preferred_server.value = preferred;
				document.preferred_server_form.submit();
			}
			
			// Preload spinner image.
			var spinner = new Image();
			spinner.src = '<?php echo $this->themePath('img/spinner.gif') ?>';
			
			function refreshSecurityCode(imgSelector){
				$(imgSelector).attr('src', spinner.src);
				
				// Load image, spinner will be active until loading is complete.
				var clean = <?php echo Flux::config('UseCleanUrls') ? 'true' : 'false' ?>;
				var image = new Image();
				image.src = "<?php echo $this->url('captcha') ?>"+(clean ? '?nocache=' : '&nocache=')+Math.random();
				
				$(imgSelector).attr('src', image.src);
			}
			function toggleSearchForm()
			{
				//$('.search-form').toggle();
				$('.search-form').slideToggle('fast');
			}
		</script>
		
		<?php if (Flux::config('EnableReCaptcha') && Flux::config('ReCaptchaTheme')): ?>
		<script type="text/javascript">
			 var RecaptchaOptions = {
			    theme : '<?php echo Flux::config('ReCaptchaTheme') ?>'
			 };
		</script>
		<?php endif ?>
		
	</head>
	<body>
		<table cellspacing="0" cellpadding="0" width="100%">
			<tr>
				<!-- Header -->
				<td bgcolor="#8ebceb" width="20"></td>
				<td bgcolor="#8ebceb" colspan="3">
					<a href="<?php echo $this->basePath ?>">
						<img src="<?php echo $this->themePath($session->account->group_level >= Flux::config('AdminMenuGroupLevel') ? 'img/logo_admin.gif' : 'img/logo.gif') ?>" id="logo" />
					</a>
				</td>
				<td bgcolor="#8ebceb" width="20"></td>
			</tr>
			<tr>
				<!-- Spacing between header and content -->
				<td colspan="3" height="20"></td>
			</tr>
			<tr>
				<td style="padding: 10px"></td>
				<td width="198">
					<!-- Sidebar -->
					<?php include 'main/sidebar.php' ?>
				</td>
				<!-- Spacing between sidebar and content -->
				<td style="padding: 10px"></td>
				<td width="100%">
					<!-- Login box / User information -->
					<?php include 'main/loginbox.php' ?>
					
					<!-- Content -->
					<table cellspacing="0" cellpadding="0" width="100%" id="content">
						<tr>
							<td width="18"><img src="<?php echo $this->themePath('img/content_tl.gif') ?>" style="display: block"  /></td>
							<td bgcolor="#f5f5f5"></td>
							<td width="18"><img src="<?php echo $this->themePath('img/content_tr.gif') ?>" style="display: block" /></td>
						</tr>
						
						<tr>
							<td bgcolor="#f5f5f5"></td>
							<td bgcolor="#f5f5f5">
								<?php if (Flux::config('DebugMode') && @gethostbyname(Flux::config('ServerAddress')) == '127.0.0.1'): ?>
									<p class="notice">Please change your <strong>ServerAddress</strong> directive in your application config to your server's real address (e.g., myserver.com).</p>
								<?php endif ?>
								
								<!-- Messages -->
								<?php if ($message=$session->getMessage()): ?>
									<p class="message"><?php echo htmlspecialchars($message) ?></p>
								<?php endif ?>
								
								<!-- Sub menu -->
								<?php include 'main/submenu.php' ?>
								
								<!-- Page menu -->
								<?php include 'main/pagemenu.php' ?>
								
								<!-- Credit balance -->
								<?php if (in_array($params->get('module'), array('donate', 'purchase'))) include 'main/balance.php' ?>

can anyone help me on this asap, please. thanks in advance

add ?> after require_once(FLUX_ROOT.'/'.FLUX_ADDON_DIR.'/support/modules/support/function.php');

rmon008 · October 12, 2013

about the support ticket,

i have problem browsing the following :

- i cannot view the ticket i made

- [for gm account ] deparment list not showing

- when i try to search the number of ticket the normal account send to a deparment nothing is showing

* seeing [1] unread ticket but i cant find it in gm account(department that i made before the normal account submitted a ticket

Kido · April 29, 2014

/sob

I couldn't install it, i even didn't get any error

it just doesn't show a thing D:

i even did the update, i didn't get errors. i'm pretty sure that i did all good ):

my fluxcp is the latest ! huhhh any idea ?

darking123 · May 28, 2014

how to fix Unexpected error occurred. (Err no. 1)

Jupiter · June 10, 2014

Having the same above issue, and when clicking on Ticket List, I get Parse error: syntax error, unexpected '$sth' (T_VARIABLE) in C:\xxx\htdocs\xxx\addons\support\modules\support\list.php on line 228

I wonder if this addon is still supported by the original author.

jhina · July 16, 2014

I am trying to add new status's to this system though it does not look like the developer is supporting this anymore... Sad.

Guih · October 6, 2014

Can anyone help me please? I'm trying to make it work but it doesnt work, it seems like the addon isnt installing... I have all the database tables installed already, but when I click on "View Tickets", FluxCP sends me to "Page not found /?module=support".

What am I doing wrong?

EDIT: Fixed it. Just put the module folder inside your customized theme folder.

Edited October 24, 2014 by Guih

Lai · October 17, 2014

Hi there.

I get this error, when I try to open a ticket.... any can help me fix it?

Strict Standards: Accessing static property Flux_Mailer::$errLog as non static in /usr/local/www/apache24/data/lib/Flux/Mailer.php on line 21

Strict Standards: Accessing static property Flux_Mailer::$log as non static in /usr/local/www/apache24/data/lib/Flux/Mailer.php on line 22
ster

Guih · October 24, 2014

Hello sir, I tried to use your addon installed it correctly its working fine but when you try to login with invalid credentials this error prompt out
Fatal error: Call to a member function getStatement() on a non-object in C:\xampp\htdocs\flux3\addons\support\modules\support\function.php on line 305
and another problem, when using integrated theme, viewing of departments and tickets dont work, I correctly renamed the addon to my theme name for it to work but the error occur

I have the same problem

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