Payout doesn't process. Anyone familiar with this?

[Najara]

I've already tried to PM a few members and one of the administrators about this but no one knows what the cause can be.

 

The problem being; Two weeks ago when I came back from vacation, I saw I earned a $10 commission so I went to redeem it. In the past redeeming the money I gained through purchased content only took a day or two, but for some reason it's been two weeks now and I still don't have the customers money.

 

That was only the last purchase though. When I attempted to redeem it, I saw there was still another $50 (so $60 total) being progressed, which is from over a month ago, that part has never gone through the processing status either while I am sure I've redeemed it.

 

Anyone experienced this and knows what might have gone wrong? I'd kinda like to have it fixed. ^^;

[Judas]

I think jupeto and i were having the same issue with this =/

[DevilEvil]

Jupeto's problem was related to chargebacks, which cannot be avoided when done through the CC company. There are other cases in which the payment is actually sent but the money is not received, and this happens due to sellers' paypal not accepting payment.

 

I don't recommend PMing admins since the system works as it's supposed to work (it would make much more sense to contact PayPal to be honest, at least they can actually tell you something since they are the ones who are supposed to know what's going on). However, I'd try to contact the customer if you know who he is.

[Najara]

It still seems weird because previously everything went just fine. But okay, I suppose I'll hit up PayPal.

 

Thanks for the reply.

[Judas]

alright, thanks DE