help After Using Harmony, Some Player Can't connect server

[dikapramantya]

Hello, sorry if out of topic.

i  have a some question for owner using a harmony game guard.

i'm using 3ceam 664,  and client 2011-05-17 .

 

some player can't  connect to my server.

because they are using a static IP Address.

how to fix it??

[Mootie]

Can you explain how they cannot connect?

[dikapramantya]

Can you explain how they cannot connect?

 

if my player try to login, they can login, but if they try to select character, 

the client show message disconnected from server.

 

[CandyCandy]

Did you reported this on harmonize.it?

[dikapramantya]

Did you reported this on harmonize.it?

 

yeah i reported this on harmonize, but no respone. 

while i waiting in harmonize forum, i try to ask in here.

 

any one know my problem ? >.< 

[CandyCandy]

Did you reported this on harmonize.it?

 

yeah i reported this on harmonize, but no respone. 

while i waiting in harmonize forum, i try to ask in here.

 

any one know my problem ? >.< 

 

I do believe there is one now!

Edited March 23, 2013 by CandyCandy

[dikapramantya]

 

Did you reported this on harmonize.it?

 

yeah i reported this on harmonize, but no respone. 

while i waiting in harmonize forum, i try to ask in here.

 

any one know my problem ? >.< 

 

I do believe there is one now!

 

i'll be waiting >.<

hehehe

its my first using harmony game guard

[michaelsoftman]

You should check your Harmony logs, usually explains it all there.

[Sirius_White]

As suggested by michaelsoftman (and in the Harmony forum) you should take a look in the server Harmony logs and the server console.

If the problem is caused by automatic IP bans for shared IP addresses you can - depending on the ban reason - either disable IP bans entirely (autoban_enabled: no in harmony_custom.conf) or remove the autoban action from the respective action chains (see https://forum.harmonize.it/viewtopic.php?f=3&t=10 and https://forum.harmonize.it/viewtopic.php?f=3&t=13).

 

If you need any additional support on this matter just update your forum request or drop me an email at [email protected].

[dikapramantya]

As suggested by michaelsoftman (and in the Harmony forum) you should take a look in the server Harmony logs and the server console.

If the problem is caused by automatic IP bans for shared IP addresses you can - depending on the ban reason - either disable IP bans entirely (autoban_enabled: no in harmony_custom.conf) or remove the autoban action from the respective action chains (see https://forum.harmonize.it/viewtopic.php?f=3&t=10 and https://forum.harmonize.it/viewtopic.php?f=3&t=13).

 

If you need any additional support on this matter just update your forum request or drop me an email at [email protected].

 

okay sirius . i'll go to harmonize forum  and ask many question .

heheh

i hope you can answer my question