Xantara Posted June 7, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Share Posted June 7, 2012 File Name: Support Ticket System File Submitter: Xantara File Submitted: 06 Jun 2012 File Category: Web Resources Content Author: Xantara Information This is a Control Panel Addon that allows players to create tickets in which the staff can answer them. Features: - Statuses (open, close, replied) - Categories (bug report, suggestions, complaints, etc) with GM restrictions - Pagination for better organization - WYSIWYG enhanced text-editor (tinyMCE) is provided for ease of communication - Search tickets for staff - Email notifications (for staff and ticket creator) - Shows last_mac if enabled (for Harmony users only) - Better user interface design! Compatibility: - FluxCP users should download Xantara_(FluxCP)_Support_Ticket_v1.3.1.1_np.zip - FluxCP-rA and FluxCP-RE users should download Xantara_(FluxCP-RE)_Support_Ticket_v1.3.2_np.zip rAthena User Discount: By purchasing here on rAthena, you receive a DISCOUNTED price (normally $25.00!) and some proceeds are given to back to the community (rAthena). Try it out! A demo is setup in the link below. You may log in using the following information depending on which point of view you would like to try. Demo Link: Control Panel Admin Login: Username: admin Password: admin Player Login: Username: player Password: player OR, create an account with your email to test out the email notifications feature! Policy All purchases are non-refundable Do not redistribute any of my work Do not steal the credit of work created specifically by me, Xantara. Do not remove or replace copyright text, images, etc. You may not use this work for commercial purposes. You may alter the work as long as attribution is given. However, support for the work will no longer be provided. * Any of the above conditions can be waived if you have my approval * Support Included is a README file with some basic instructions and other information. Purchasing this addon includes lifetime and free support. If you find a bug, please report it! Website: http://www.artistic-coder.com/ MSN: missxantara[at]gmail[dot]com Credits Created by Xantara Like my work? Rate/vote this download Rep up my support topic post Click here to download this file 2 Link to comment Share on other sites More sharing options...
Jezu Posted June 7, 2012 Group: Members Topic Count: 29 Topics Per Day: 0.01 Content Count: 566 Reputation: 34 Joined: 11/17/11 Last Seen: November 6, 2023 Share Posted June 7, 2012 How much would be if we purchase here on rathena. You said it is usually 25USD, and if we are a member and using rAthena, how much would be? Link to comment Share on other sites More sharing options...
Xantara Posted June 7, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted June 7, 2012 I priced it to be $20.00 but I believe there is an 8% (?) tax which goes straight to rAthena to help cover some of the costs of hosting your files and providing the emulator. If you would like to purchase, click the "Click here to download the file" link would at the end of the first post. Link to comment Share on other sites More sharing options...
jTynne Posted June 28, 2012 Group: Members Topic Count: 33 Topics Per Day: 0.01 Content Count: 399 Reputation: 198 Joined: 11/09/11 Last Seen: December 14, 2020 Share Posted June 28, 2012 I already have a ticket system implemented on my server, and am trying to figure out if this is simply a modification of the one released by someone else (SketchyPhoenix I think? I don't remember who wrote it though, since a client of mine gave it to me for free a few years ago @_@ and/or if it's backwards compatible with my existing ticket system. It seems to function similarly, but yours has a few more features. Am discussing this with my staff at this time, but would love to know the answers to my questions so I know whether or not to make the purchase Thanks! Link to comment Share on other sites More sharing options...
Xantara Posted June 29, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted June 29, 2012 I already have a ticket system implemented on my server, and am trying to figure out if this is simply a modification of the one released by someone else (SketchyPhoenix I think? I don't remember who wrote it though, since a client of mine gave it to me for free a few years ago @_@ and/or if it's backwards compatible with my existing ticket system. It seems to function similarly, but yours has a few more features. Am discussing this with my staff at this time, but would love to know the answers to my questions so I know whether or not to make the purchase Thanks! Nope, I created this addon from scratch and was a customer request. I wasn't even aware that another person had already created this system. If you want, you can provide me the structure (no need for the data) of the SQL tables that your current system uses. I can then take a look and, if possible, provide queries to transfer your data to fit my tables. I appreciate your interest in this work. If you have further questions or concerns, feel free to let me know~ =) Link to comment Share on other sites More sharing options...
jTynne Posted June 30, 2012 Group: Members Topic Count: 33 Topics Per Day: 0.01 Content Count: 399 Reputation: 198 Joined: 11/09/11 Last Seen: December 14, 2020 Share Posted June 30, 2012 CREATE TABLE IF NOT EXISTS `cp_ticket` ( `ticket_id` int(11) NOT NULL AUTO_INCREMENT, `ticket_number` int(11) NOT NULL, `group` tinyint(4) NOT NULL DEFAULT '1', `account_id` int(11) NOT NULL, `subject` varchar(100) NOT NULL, `category` varchar(100) NOT NULL, `body` text NOT NULL, `date_filed` datetime NOT NULL, `poster` varchar(100) NOT NULL, `status` varchar(50) NOT NULL DEFAULT 'open', `ip` varchar(50) NOT NULL, PRIMARY KEY (`ticket_id`) ) ENGINE=MyISAM DEFAULT CHARSET=latin1 AUTO_INCREMENT=804 ; -- There ya go! 1 Link to comment Share on other sites More sharing options...
Xantara Posted July 4, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted July 4, 2012 (edited) ... There ya go! Sorry for the late reply! Yes, transferring your data to fit my system's structure is doable. I will, however, need to know more about your categories as they are handled differently (ie. categories are stored as integers and group_id is not in my db). I'll need to make a "convert" page in the Admin menu since the ticket id is incremented differently than mine. Will this be fine? If so, please let me know if and when you decide to purchase this addon as I will then start creating the conversion code. Thanks Edited July 4, 2012 by Xantara Link to comment Share on other sites More sharing options...
jTynne Posted July 5, 2012 Group: Members Topic Count: 33 Topics Per Day: 0.01 Content Count: 399 Reputation: 198 Joined: 11/09/11 Last Seen: December 14, 2020 Share Posted July 5, 2012 Cats: Category ID Category Name Manage 1 Technical Support Delete 2 General Support Delete 3 Player Reports Delete 4 Bug Reports Delete 5 Staff Reports Delete 6 Donation Inqueries Delete 7 Ban Disputes Delete 8 Website/Wiki Problems Delete 9 Staff Applications Delete Yep! Just tell me what address to send money to via Paypal. =) Link to comment Share on other sites More sharing options...
jTynne Posted July 10, 2012 Group: Members Topic Count: 33 Topics Per Day: 0.01 Content Count: 399 Reputation: 198 Joined: 11/09/11 Last Seen: December 14, 2020 Share Posted July 10, 2012 Good ticket system, just missing a couple important things. Currently you cannot see any account information of who has submitted a ticket. Displays as "Submitted by Player", with no links to see their account ID, username, character names, etc. This proves nearly impossible to quickly know who actually needs support. If this is added, it'll be fully competitive with the other main Support Ticket system that was released I think by SketchPhoenix. Really like the UI for formatting text and such, and eagerly looking forward to improvements to be made. May have to I have switched back to my old ticket system for the time being, as it's much more user friendly from an administrative standpoint. Solid, though, and recommend the purchase after improvements are made! Link to comment Share on other sites More sharing options...
Xantara Posted July 28, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted July 28, 2012 Updated Support Ticket System. I have also uploaded a version to support those that are using regular FluxCP. Changelog Version 1.2 - Bug fixes Version 1.3 - 1.3.1.1 - New features added Better user interface: shows ticket ID, poster's account ID, and IP of posts Links to account view if GM and has permission Added search feature in Support Ticket List page for staff Added feature for emailing staff and poster on new replies. Added feature to enable or disable notifications (for poster only). Added feature that can enabled or disabled that will show a player's last_mac. HARMONY CLIENTS ONLY. Please note that there is a demo available where you can test it out as an admin or a regular player. If you feel that a feature should be added, all you need to do is let me know. However, after purchasing, there should be no reason for complaints of features that you thought was included but wasn't. Additionally, you can always suggest features before (or even after) purchasing. If the demo is down or bugged, please let me know. Link to comment Share on other sites More sharing options...
KazuyaX93 Posted August 9, 2012 Group: Members Topic Count: 23 Topics Per Day: 0.01 Content Count: 63 Reputation: 0 Joined: 08/05/12 Last Seen: September 11, 2012 Share Posted August 9, 2012 Could you add CeresCP-Support please? Link to comment Share on other sites More sharing options...
liemashandy Posted August 30, 2012 Group: Members Topic Count: 0 Topics Per Day: 0 Content Count: 4 Reputation: 0 Joined: 08/13/12 Last Seen: June 27, 2015 Share Posted August 30, 2012 hi i just bought this module . can u suport me xantara? Link to comment Share on other sites More sharing options...
Xantara Posted August 30, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted August 30, 2012 Could you add CeresCP-Support please? I'll be willing to make a CeresCP version if there are more people interested. hi i just bought this module . can u suport me xantara? Thank you for purchasing it! Of course, I can provide support but I don't want to spam this topic. Please PM or email me how I can help. Thanks again~ Link to comment Share on other sites More sharing options...
freakmastersx Posted September 8, 2012 Group: Members Topic Count: 2 Topics Per Day: 0.00 Content Count: 22 Reputation: 1 Joined: 07/20/12 Last Seen: February 1, 2013 Share Posted September 8, 2012 Xantara how can i reopen the ticket that are already closed? Link to comment Share on other sites More sharing options...
Xantara Posted December 28, 2012 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted December 28, 2012 Buy the Support Ticket System NOW to take advantage of the $10.00 discount! Limited time offer only. Price: $15.00 $25.00 Also updated to v1.3.2 to add in the re-open ticket feature. The demo has this update applied. Link to comment Share on other sites More sharing options...
freakmastersx Posted January 21, 2013 Group: Members Topic Count: 2 Topics Per Day: 0.00 Content Count: 22 Reputation: 1 Joined: 07/20/12 Last Seen: February 1, 2013 Share Posted January 21, 2013 Buy the Support Ticket System NOW to take advantage of the $10.00 discount! Limited time offer only. Price: $15.00 $25.00 Also updated to v1.3.2 to add in the re-open ticket feature. The demo has this update applied. failed to download the v1.3.2? is there another payment for this update? Link to comment Share on other sites More sharing options...
Xantara Posted January 21, 2013 Group: Members Topic Count: 20 Topics Per Day: 0.00 Content Count: 243 Reputation: 206 Joined: 11/28/11 Last Seen: February 13, 2023 Author Share Posted January 21, 2013 failed to download the v1.3.2? is there another payment for this update? Hmm.. weird, it shouldn't. I just tried downloading and it worked - though it may be because I am the creator, lol. Try contacting the administrator(s). If they aren't able to resolve it within 72 hours, let me know. Link to comment Share on other sites More sharing options...
freakmastersx Posted January 21, 2013 Group: Members Topic Count: 2 Topics Per Day: 0.00 Content Count: 22 Reputation: 1 Joined: 07/20/12 Last Seen: February 1, 2013 Share Posted January 21, 2013 failed to download the v1.3.2? is there another payment for this update? Hmm.. weird, it shouldn't. I just tried downloading and it worked - though it may be because I am the creator, lol. Try contacting the administrator(s). If they aren't able to resolve it within 72 hours, let me know. it's working now. thanks. Link to comment Share on other sites More sharing options...
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