File Name: Support Ticket for FluxCP - FREE
File Submitter: Feefty
File Submitted: 23 Mar 2013
File Category: Web Resources
Content Author: Feefty
FluxCP Addon [support Ticket]
Features:
Title Notification (ex. Flux Control Panel (1) - means you have 1 unread support ticket.)
Sidebar Notification (ex. View Tickets [3] - means you have 3 unread support ticket)
You can easily subscribe/unsubscribe to a ticket even a staff member can unsubscribe to a support ticket.
Subscribing (0 to disable the subscribing or 1 to enable. This will affect everyone.)
Ticket Delay (0 to disable this feature. They have to wait for 'TicketDelay' hours to open a new ticket.)
Priority (Low, Medium or High. To help organize the priority - Can be edited by the staff if it's misleading)
Status (Closed, Open, Resolved, Replied)
Department (You can add, edit or delete a Department. Group is for the level of the department that can be handled by the staff members.)
Reply (Staff Reply will be highlighted and will have an icon to avoid the confusion.)
WYSIWYG
Settings (For staff only) Nickname (Use ~ character if you want to use your username. By default it will use your username when replying to a ticket.)
Email (This email will only be used for support ticketing. Use ~ character if you want to use your account email. By default it will use your account email when receiving emails.)
Subcription (Receive email notifications when someone opened or updated a support ticket.)
'Last updated on' will show right next to Save Button.
[*]Character affected (Select the character where the problem occurred. Disabled if the account doesn't a character yet.)
[*]Search Engine (If your account is a staff member you can search using their account id, email, char id)
[*]Ticket Editing (Only the staff can edit a support ticket.)
[*]Ticket Listing (List of all support tickets. For staff only.)
[*]Unread ticket will be highlighted in the list.
[*]Normal Player can open/close their own ticket and only a staff member can resolve/delete a ticket.
[*]Player/Staff can use @checkunread/@cu in-game to check if they have an unread support ticket.
[*]PM me if i miss something.
Compability:
Tested on Xantara's FluxCP for rAthena - https://github.com/m...ntara/fluxcp-rA
Tested on FluxCP for eAthena - https://code.google.com/p/fluxcp/
Rules:
Do not steal the credit of this work.
How to Install:
Make a folder named support in addons folder.
Extract the files to support folder.
Copy the file inside the addons/support/support_templates and paste it to data/templates folder.
Add the line below themes/default/header.php - Before:
<?php if (!defined('FLUX_ROOT')) exit;
After:
<?php if (!defined('FLUX_ROOT')) exit; require_once(FLUX_ROOT.'/'.FLUX_ADDON_DIR.'/support/modules/support/function.php');
themes/default/main/sidebar.php - Before: (You will get 2 results. You will have to do it twice too.)
<span><?php echo htmlspecialchars($menuItem['name']) ?></span>
After:
<?php if ($menuItem['module'] == 'support'): ?> <span><?php echo sprintf($menuItem['name'], " [<strong".($unread > 0 ? " style='color:#d84646'" : "").">".$unread."</strong>") ?>]</span> <?php else: ?> <span><?php echo htmlspecialchars($menuItem['name']) ?></span> <?php endif ?>
[*]Update your database and make sure cp_support_tickets, cp_support_reply, cp_support_dep and cp_support_settings does exists
[*]Add a Department first so players can open a ticket.
[*]Copy addons/support/npc/ticket_notification.txt to your server npc/custom folder or whataver folder you want.
[*]Paste this line npc: npc/custom/ticket_notification.txt inside your npc/scripts_custom.conf
[*]You can find all the configuration in addons/support/config/addon.php
[*]Done.
If you find a bug, please contact me.
Github Download: https://github.com/Feefty/FluxCP_Addons-SupportTicket/archive/master.zip
Github: http://github.com/Feefty
Email:
[email protected]
rAthena: Feefty
Feel free to buy me a coffee
Paypal:
[email protected]
Click here to download this file
