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Ai4rei

RO Open Setup, v2.16.0.518 - last updated 2021/12/21

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Need help pls. My friend who has no graphics card (Only using integrated graphics) shows a blank Graphics Device Setup and Resolution. Other ROPrivate servers he downloaded are working fine. What could be the problem?

 

Here is the error code image.png.50e872d9036b434aaa4111c136a31d77.png

error1.PNG

Edited by unrestricted
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@unrestricted According to the screenshot, DirectDraw is disabled, which is necessary for RO, so I cannot believe other servers work fine. For Windows 10, a 2016 driver is rather old, so he might want to try reinstall the driver for integrated graphics (if possible with a recent driver from Intel's website, unless the computer is old).

In addition, retrieve the opensetup.log (SHIFT + ESC in OpenSetup) for more troubleshooting.

Edited by Ai4rei
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On 7/14/2021 at 2:50 AM, Ai4rei said:

@unrestricted According to the screenshot, DirectDraw is disabled, which is necessary for RO, so I cannot believe other servers work fine. For Windows 10, a 2016 driver is rather old, so he might want to try reinstall the driver for integrated graphics (if possible with a recent driver from Intel's website, unless the computer is old).

In addition, retrieve the opensetup.log (SHIFT + ESC in OpenSetup) for more troubleshooting.

Other servers are working. I've tested it and he showed it using team viewer. This is his setup log on my server's setup

Setup.log

Edited by unrestricted
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In addition, when I use (copy pasted opensetup) the opensetup from MY CLIENT to the OTHER Ragnarok Server working on his pc, it will also become blank, but when i paste the opensetup from the OTHER Ragnarok server that is working, it still come up as blank 😞 in dire need of help pls. 

Edited by unrestricted
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May I ask you to run DevInfo (http://ai4rei.net/soft/#devinfo ) in the RO folder where 1) it does not work 2) where it works and report back the results.

[2021-07-16 09:03:07.095][Info] Enumerated 0 DX7 drivers.

Normally this result is not possible (either it finds something or fails), but I have seen the enumeration to crash internally in the RO client before and returning success without doing anything.

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4 hours ago, Ai4rei said:

May I ask you to run DevInfo (http://ai4rei.net/soft/#devinfo ) in the RO folder where 1) it does not work 2) where it works and report back the results.

[2021-07-16 09:03:07.095][Info] Enumerated 0 DX7 drivers.

Normally this result is not possible (either it finds something or fails), but I have seen the enumeration to crash internally in the RO client before and returning success without doing anything.

Thank you for your assistance Ai4rei, here are the results

WorkingRO.txt Not-WorkingRO.txt

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DirectDrawEnumerateEx...
Driver: NULL
- DriverDescription: dgVoodoo DirectX Wrapper
- DriverName: display
- Monitor: 00000000
DirectDrawCreateEx... done (hr=0x80004005).
Driver: {5462FCC8-45ED-451E-A2CF-E57E8EF80122}
- DriverDescription: Intel(R) HD Graphics
- DriverName: \\.\DISPLAY1
- Monitor: 00010001
DirectDrawCreateEx... done (hr=0x80004005).
DirectDrawEnumerateEx... done (hr=0x00000000).

Creating the DirectX devices fails with E_FAIL.

Most likely a problem with dgVoodoo (bad configuration or insufficient hardware).

See which files of those listed in the dgVooDoo2 manual are inside the non-working RO folder (only) and try to remove them (most likely ddraw.dll or d3d9.dll). Alternatively you can try troubleshooting dgVooDoo, but I have no experience with it and it is beyond the scope of this topic.

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On 7/18/2021 at 4:42 AM, Ai4rei said:
DirectDrawEnumerateEx...
Driver: NULL
- DriverDescription: dgVoodoo DirectX Wrapper
- DriverName: display
- Monitor: 00000000
DirectDrawCreateEx... done (hr=0x80004005).
Driver: {5462FCC8-45ED-451E-A2CF-E57E8EF80122}
- DriverDescription: Intel(R) HD Graphics
- DriverName: \\.\DISPLAY1
- Monitor: 00010001
DirectDrawCreateEx... done (hr=0x80004005).
DirectDrawEnumerateEx... done (hr=0x00000000).

Creating the DirectX devices fails with E_FAIL.

Most likely a problem with dgVoodoo (bad configuration or insufficient hardware).

See which files of those listed in the dgVooDoo2 manual are inside the non-working RO folder (only) and try to remove them (most likely ddraw.dll or d3d9.dll). Alternatively you can try troubleshooting dgVooDoo, but I have no experience with it and it is beyond the scope of this topic.

Thank you, you're right it's dgvoodoo messing it up. Issue resolved. 

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Hi there, I have seen opensetup allow for 4K and above resolutions. Is this a setting somewhere in the client that I would need to set so that when i set that resolution in opensetup it willl launch. On your latest build I can only run resolutions upto 1200p ish... everything above that it crashes the client.

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The RO client expects resolutions of up to including 2048×1440, so OpenSetup limits the settings to this value.

If you want to bypass that, change your opensetup.ini settings:

; Maximum horizontal display resolution (pixel).
; Possible values:
;   0 = no limit
; Default:
;   2048
; Note: Previous default value was 0.
DispMaxW = 2048

; Maximum vertical display resolution (pixel).
; Possible values:
;   0 = no limit
; Default:
;   1440
; Note: Previous default value was 0.
DispMaxH = 1440

 

Edited by Ai4rei
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