Whenever players first connect to my server they can create their account and character but when they try to connect to the server they are stuck in a "please wait" screen until the server prompts that their session has been timed out.
logserv:
charserv:
After that they reconnect to their accounts and when the character selection screen is shown they get the CHARACTER_INFO error:
and then this one when they select their character:
servers after character_info error:
I do not get any of these when using the same machine as the server.
I've gone through the wiki guide on this error but my files seem to be right: